Payment and Delivery Information
Payment for each order together with postage and packaging can be accepted by either of the following methods:
1. By Pay Pal - accepting Mastercard, Visa, Visa Debit
2. By cheque
When paying by cheque, fill in your order online and then choose the 'pay by cheque' option. Print out the displayed order form and send it, with your cheque, to:
Pensilva, PL14 5NJ
Please make your cheque payable to Holistic Measures
Write your cheque guarantee number and address on the back of the cheque.
Once your cheque has cleared, your items will be dispatched.
3. By direct payment into the Holistic Measures bank account - the details of these can be found at the payment stage of your order.
Credit / Debit Card Security
When the order is placed at our website, payment is directed through the ssl server to the PayPal system, therefore no credit or debit card details are received or recorded. For security issues regarding this system please visit http://www.paypal.com. This means that none of your card details will be recorded or stored with us. We are fully PCI compliant and have a Security Metrics accreditation certificate.
You do not need to have a PayPal account to use PayPal, it will accept all “standard” credit and debit cards, although this is changing as PayPal encourages you to open an account with them which will increase your internet card security.
Shipping and Handling
Orders are dispatched within 24 to 48 hours unless otherwise stated, however in the current COVID-19 situation, deliveries are taking longer. Orders placed after 11.30am will be sent out the next working day. Orders are post free for addresses in the UK subject to the overall weight of the item(s). All items will be sent out by 2nd class post or Airmail (Internationally signed for) if outside the UK. Where packages are heavy we reserve the right to send out your parcel by an alternative delivery company such as D.H.L. and request additional postage if parcels exceed the standard 2 kg. If you wish express or first class postage please indicate in the check out section.
Parcels do have to be signed for, we do realise that this can be inconvenient and therefore will deliver to a work address or a neighbour if requested to do so.
Please note that by ordering you are accepting delivery terms and conditions of our carriers; we do reserve the right to use any carrier of our choice. Our main carriers’ terms and conditions can be provided on request or viewed on their websites:
Royal Mail/Parcel force: http://www.royalmail.com
We are not VAT registered and all prices are therefore gross and VAT is not reclaimable from them. We reserve the right to alter prices at any time due to changing conditions.